Complaints
How to complain / Cómo presentar quejas
In order to complain you have to:
1. Explain your visit:
Excuse me, I'm sorry but I bought this yesterday and …
I'm returning this to the shop because…
I'm having trouble with my camera.
2. Give reasons to complain:
It's faulty.
It's torn.
It's much too expensive
I'm afraid this isn't working.
It doesn't seem to work.
There's something wrong with it.
There is a button missing.
I'm afraid the service wasn't very good.
The food was cold / tasteless / greasy / stale.
I'm not happy with the food / service / goods
I refuse to pay the bill / invoice / your fees until you put it right / replace it.
3. Request what you would like:
Could you replace it, please?
Could I have a refund, please?
Could I speak to the manager?
I'd like to have my money back.
I'd like you to pay me a compensation.
4. Listen to the shop assistant's answer to your request:
Would you like a replacement?
Would you like your money back / a refund?